Contact information
CONTACT US
We're here to help. Whether you have a question about your order, our products, shipping, or returns — our team is ready to assist you.
📧 Email Us
This is the fastest way to reach us. We read and respond to every message.
Response time: Within 24 business hours (Monday–Friday). Messages received on weekends or U.S. holidays will be answered the next business day.
💬 What We Can Help With
- Questions about your order or order status
- Tracking and shipping updates
- Returns, refunds, and exchanges
- Product questions and recommendations
- Wholesale or bulk order inquiries
- Anything else — just ask!
📦 Order Inquiries
To help us assist you faster, please include the following in your email:
- Your order number (found in your confirmation email)
- The email address used at checkout
- A clear description of your question or issue
- Photos, if reporting a damaged or incorrect item
🕒 Business Hours
Our customer support team operates:
Monday – Friday: 9:00 AM – 5:00 PM EST
We are closed on weekends and U.S. federal holidays. Don't worry — any messages sent during those times will be answered as soon as we're back.
📍 Business Location
Hugus Labs Georgia, United States
🤝 Our Promise
At Hugus Labs, every customer matters. If something isn't right with your order, reach out — we'll do everything we can to make it right.